If you know Johnny is not in the office but you have a caller looking to leave a message, there’s no point in making the caller wait for the 25 to 30 seconds to go to voicemail right? We’re all trying to save time, but no need to cut corners. Here’s how you put a caller directly into the voicemail:

  1. While on a call, press the Transfer button.
  2. Instead of dialing just the extension, dial ** then the extension.
  3. Press Transfer to send the call directly to voicemail.