Neo Voiceworks now offers call center functionality to provide your business with features normally reserved for large enterprises.
Route calls to a group or any number of groups and distribute the calls in a variety of ways including round robin, least calls offered or more. See reports of all agents to get a quick management view of performance as well as easily answering staffing questions.
You can also have a call center distributed over the entire country to offer your customers a better experience with expanded hours without needing to pay overtime to your employees.
Best of all, this is all offered at a simple per agent price that includes all features. If your call management is getting out of control, let us help you regain it.